ISO 9001 is an internationally agreed standard for quality management systems. The standard is made up of four elements which are:
RDA has been involved with this standard since the mid 1980s through its varied updates. RDA uses the business planning process to identify and drive key business objectives across the whole organisation. By utilising this approach, objectives established will be relevant to the organisation, focussed on business measures and will be used to drive ongoing improvement in performance. This approach also enables employees to become actively involved in improving and monitoring the effectiveness of the business processes.
Improvements in employee competence, awareness of customer and /or industry requirements, effective and efficient business processes together with improved customer satisfaction are examples of key results we have attained for our clients.